Who is going to answer my questions?
The CaredUp team is filled with people who are intimately familiar with all aspects of healthcare. The entire team is located in New York City and will provide personalized answers based on the specific insurance you receive through Versatech.
Why does CaredUp exist?
To make your life easier. Seriously. We understand the difficulty of figuring out all the stuff related to health insurance and healthcare. Through years of work in the industry and our development of healthcare technology, we have the ability to break down these complexities in ways anyone can understand so that quality, cost-effective care can be received.
How quickly will I receive a response?
Text CaredUp 24/7. Responses are near-immediate from sunrise to sunset. CaredUp still answers and solves most questions with prompt turnaround times "after hours." If no CaredUp representative is available, an automated response will be sent and the question will be resolved first thing the following day.
Can you tell me how much procedures and doctors will cost?
Yes. This is really the foundational use of CaredUp. The price for exact same procedure can vary significantly even among in-network providers; CaredUp identifies your options and the costs for those options. We will, of course, take into account your deductible, co-pay and co-insurance so you can fully understand your out-of-pocket cost before receiving treatment.
What does CaredUp cost me?
Nothing. CaredUp is a benefit Versatech has chosen to provide you.
Do you have financial relationships with insurance companies and/or providers?
No. Our first and only priority is to you. We receive zero kickbacks for any answer we provide.
Can you answer very specific questions about my individual situation?
Yes. If necessary, we will call your insurance company or provider to get the answer. That's right, we will make those annoying phone calls for you.
Can you answer questions about my health?
That is the one genre of question that we don’t answer.
We aim to make navigating and understanding healthcare as simple as possible. Texting is unmatched in its ability to conveniently fit into our busy lives.
What about my privacy?
We treat information about your health with the type of respect it deserves: we never sell or share data with third parties. Additionally, your employer will never know what you ask of CaredUp.